Build 231 - 'Server Offline' Error After UI Session Timeout Using Window Authentication : InfoSol Help Desk

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Build 231 - 'Server Offline' Error After UI Session Timeout Using Window Authentication

Bryan Baca

started a topic almost 8 years ago

When authentication mode is set to Windows, the following error occurs when the user interface session times out (20 minutes):

This is a known issue and is currently under investigation.

To work around the issue, simply refresh the page.

IBE-4431

3 Comments

Bryan Baca

said almost 8 years ago

This issue is resolved in Build 231 FP2 and later builds. Please update to the latest available build.

Bryan Baca

said almost 8 years ago

Hey Scott. With WinAuth enabled there is no option to use a standard IB username and password (IB Auth). So it's one or the other.

Scott Cunningham

said almost 8 years ago

Hi Brian, I experience this issue when i login through Windows AD and want to log out to login with a non-windows AD based account (i.e. one i creased in InfoBurst) for testing purposes. Is this something I can accomplish or would i need to turn Windows Auth off entirely?